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Customer Service Terms

Warranty:
When it comes to warranty we believe that this is one of the most important services that we offer. The process begins with careful selection & monitoring of product to minimise the frequency of warranty issues. We closely monitor our warranty service providers to insure any issue are dealt with quickly & professionally.

 

Deliveries:

Orders are shipped within 3 business days of payment clearance.

Postcode zones vary between different freight companies however this can be used as a guide to find out if you are within a capital city. If there are additional freight charges you will be notified before your order is shipped. DESTINATION POSTCODE RANGES
Sydney 2000-2082, 2084-2234, 2558-2560, 2564-2568, 2570, 2745-2750, 2756, 2759-2761, 2763-2770
Canberra 2600-2620, 2900-2914
Melbourne 3000-3207, 3765, 3802-3806, 3975-3977
Brisbane 4000-4210, 4300-4306, 4500-4508, 4510-4511, 4520
Adelaide 5000-5115, 5121-5127, 5132-5134, 5141, 5158-5168, 5950
Perth 6000-6160, 6162-6164, 6167
Darwin 0800-0846-0854, 0874-0886
Hobart 7000-7011, 7015-7016, 7150-7171, 7170
If you are outside of these ranges shipping you will be charged a regional surchage of $200.00
 
Deliveries are to the door and if you require items taken inside extra charges will apply.

 Australia Post - Standard Australia Post Conditions apply

 

Returns:

Elite Fitness Equipment does not give refunds on change of mind purchases.

Faulty goods will be handled as per the manufactures warranty terms and conditions. For all claims you must have a copy of your purchase receipt.